Taking Supply Chains to the Next Level--A Shift to Integrative Thinking
Customer Delight; Operational Excellence; People; Resilience

Now firmly established as a strategic necessity, successful supply chain management requires a fully integrative approach: employees, processes, technology, functions, and even supply network partners need to be fully aligned and synchronized in order to build capability and thereby gain sustainable competitive advantage.

Organizational approaches need to move to where there is north-south goal alignment but a focus on east-west process performance. This year's conference addressed these issues with concentrations on the sub-themes detailed above, including practical case-based examples of SCOR application.