sER.1

The process of establishing, maintaining, and enforcing decision support criteria for Return Planning that are translated into rules for conducting business. These rules align Return process policies with business strategy, goals, and objectives. Examples of business rules include those that (1) Enable customers to identify when scheduled and unscheduled conditions occur that require a return authorization request, (2) Enable a service provider to confirm a part is authorized to be returned, (3) Identify the waiting period to confirm a return item has been shipped and received before following
Manage Business Rules for Return Processes

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