Steps of Benchmarking

The SCORmark benchmarking program allows Supply Chain Council members to exchange benchmarking information. A tutorial is available to learn how to identify supply chains and prioritize metrics for each supply chain. The program requires you to collect the data for each supply chain you want to benchmark and submitting that data. Find answers to frequently asked questions here.

Steps of benchmarking

The table below lists the 8 steps to complete the SCORmark benchmarking program.

  Step  ActivityResources
1Identify Supply Chain(s)
Your business may operate multiple supply chains. The first step of benchmarking may be to identify the distinct supply chain. SCORmark benchmarking is done at the supply chain level. Submitting data over multiple supply chains or at overall company level results in unpredictable/undesired results. Our benchmarking tutorial clarifies how supply chains can be identified within a business, line-of-business, or division.
Benchmarking tutorial
2Collect demographic information
In order to match your supply chain to the right peer group we use demographic information. SCORmark uses the following attributes to determine the demographic peer group:
  • Industry classification;
  • Size (Annual revenue for the supply chain);
  • Capability model (Make-to-Stock, Make-to-Order, Engineer-to-Order, or Retail);
  • Geographic location
The classification should take place at the supply chain level. For example: Microsoft as a company may be classified as a software company. The X-BOX supply chain would be classified as consumer electronics. (example only, not actual classes)
SCOR Reference
3Determine strategic objectives
For each supply chain for performance attribute determine strategic target (Superior, Advantage or Parity), in order to calculate the relative distance to the strategic objectives the supply chain needs to support. The benchmarking tutorial describes how strategic objectives are determined for each supply chain.
Benchmarking tutorial
4Collect metrics data
This is where you will probably spend most time for your benchmarking project. Review the SCOR definitions, determine how to interpret the SCOR definitions for your supply chain. In the SCOR Framework training data collection is discussed in detail. Check your ERP system documentation for SCOR metrics - vendors such as SAP and Oracle are members and have integrated or are in the process of integrating SCOR metrics in their reporting tools.
Framework training,
SCOR Reference and Forums

Obtain a login
SCORmark is administered by PMG (PwC's Performance Measurement Group). Contact Performance Measurement Group for a username and password. PMG will check your membership status, SCC members in good standing are eligible to participate at no cost. A login for the PMG benchmarking webportal is required to participate in the SCORmark program.

+1-617-530-7767 or 
[email protected]
5Enter the data and submit
To enter your benchmark click the benchmark button and click 'MY SCORECARD' in the new window. The questionnaire starts with agreeing to the terms and conditions, entering the demographic information your collected in steps 1 and 2 and some basic data about the supply chain. That information will never be visible to other companies.
6PMG will validate your submission
Data submitted by eligible companies is not automatically added to our database. Each submission will be validated by a member of the PMG benchmarking validation team. During the validation you may be contacted by the PMG team with a request for clarification or additional data. 
+1-617-530-7767 or 
[email protected]
7Receive your custom report
Within two weeks of your online submission, PMG will send you your report and your data will be added to the SCORmark database. The report was created specifically for your supply chain, based on the demographics and data you provided. If you have any questions regarding the report, please contact PMG.

+1-617-530-7767 or 
[email protected]
Sample report